Verizon Wireless is committed to offering customers the most reliable service on the nation's best wireless voice and data network.
Nation’s Most Reliable Network
Verizon Wireless invests more than $5 billion annually to maintain and expand its high-quality network nationwide. Verizon Wireless currently serves 51.3 million customers, operating approximately 169 switching facilities and more than 24,000 cell sites.
‘Test Man’ Isn’t Just a Commercial Character
The company's 'most reliable network' claim is based on network studies performed by real-life test men and test women who inspired the company's national advertising campaign. These engineers conduct more than 300,000 call attempts monthly on Verizon Wireless' and other national wireless carriers' networks while traveling over 100,000 miles of the most frequently traveled roadways nationwide in specially equipped, company-owned quality test vehicles. Meet our real-life Test Men and Women.
Ensuring the network meets high call quality standards
Each call is tabulated on computers inside the test vehicle as either a successful call, an ineffective attempt (a call that is blocked) or a lost call (a call that connects, but drops). After the test vehicles complete their routes, the network teams download the test results onto computers at our network test centers for compilation and analysis.
The Results
The network reliability test results have consistently shown that the number of ineffective attempts for the Verizon Wireless national network, in major metropolitan centers and some remote areas, is lower than any other national carrier. The test results also indicate that calls that connect on the Verizon Wireless network are more likely to stay connected for the duration of the call. Read examples of our regional reliability studies.
And so we proudly stand behind our motto: "We Never Stop Working for You."
Verizon Wireless is committed to offering customers the most reliable service on the nation's best wireless voice and data network.